Excellence in Customer Relations: Advanced Techniques for Creating Memorable Experiences
This two-day training (14 hours) on premium service aims to develop participants' skills in the art of customer relations, particularly in demanding environments such as airports and luxury services. It covers several essential dimensions, combining theory and practice to ensure an exceptional customer experience.
Training Objectives:
- Master the technical professional skills (know-how) necessary to deliver a superior quality service.
- Develop relational skills, such as active listening and personalizing interactions with the client (knowing how to listen).
- Integrate the emotional dimension into interactions to create a memorable experience and establish a trust bond (soft skills).
Terms: "Theoretical Contributions, Workshop, and Skits"
Expected outcomes: By the end of the training, participants will have a better understanding of the professional, relational, and emotional dimensions that contribute to high-end service. They will be able to apply these skills in their professional daily lives, adapting their posture and communication to meet the expectations of a demanding clientele.
Evaluation methods: Comprehension and knowledge quizzes and practical scenarios.
No prerequisites are necessary
Rates and access time: contact us
96% 98%
Hot Feedback Satisfaction Participants successfully passed
Rate from Learners their test at the end of the training
Updated on 02/01/2025
Operational Excellence Management
This two-day training (14 hours) aims to equip participants with the necessary skills to ensure operational excellence, particularly in a demanding environment like the airport sector. By focusing on management, customer relationship management, and handling difficult situations, this training is designed for professionals looking to enhance their leadership and operational effectiveness.
Training Objectives:
- Acquire the technical and interpersonal knowledge necessary to provide high-end service.
- Mastering the different dimensions of excellent service: expertise, interpersonal skills, and emotional connection.
- Understand and integrate the fundamentals of leadership to better manage your teams.
- Develop and implement management frameworks suitable for normal and degraded situations.
Modalities: "Theoretical Contributions, Workshop, and Skits"
Expected outcomes: By the end of this training, participants will have acquired the necessary skills to effectively manage their teams, resolve complex situations, and ensure a service of operational excellence, even in degraded or emergency contexts. They will also be able to adapt their approach to different types of clients while integrating emotional and relational dimensions.
Evaluation methods: Comprehension and knowledge quizzes and practical scenarios.
No prerequisites are necessary
Rates and access time: contact us
92% 100%
Hot Feedback Satisfaction Participants successfully passed
Rate from Learners their test at the end of the training
Updated on 02/01/2025
Virtual Leadership: Advanced Strategies for Effectively Managing Remote Teams
This two-day training (14 hours) aims to equip managers with the skills and strategies necessary to effectively manage remote teams, particularly in demanding environments such as the airport sector. The focus is on developing virtual leadership, intercultural management, and implementing best practices to maintain motivation, cohesion, and performance among dispersed teams.
Training Objectives:
- Understanding the specific challenges of managing remote teams in an airport environment.
- Acquire leadership skills to inspire trust, motivate, and engage remote teams.
- Integrate intercultural practices into management to better manage diversity.
- Develop concrete strategies to improve team performance and customer satisfaction.
Terms: "Theoretical Contributions, Workshop, and Skits"
Expected results:
At the end of this training, participants will be able to:
- Effectively manage remote teams using motivation and cohesion strategies.
- Integrate intercultural skills into their management approach.
- Develop concrete action plans to improve team performance and meet client expectations, while maintaining strong leadership in a virtual environment
Evaluation methods: Comprehension and knowledge quizzes and practical scenarios.
No prerequisites are necessary
Rates and access time: contact us
93% 100%
Hot Feedback Satisfaction Participants successfully passed
Rate from Learners their test at the end of the training
Updated on 02/01/2025
Acquire the Essential Skills for Effective Recruitment
This two-day training (14 hours) aims to provide recruiters with the necessary skills to identify and select the best talent, while taking into account the operational realities and the legal framework of recruitment. The training combines a theoretical and practical approach, allowing participants to immediately apply the concepts learned through workshops and real-life scenarios.
Training Objectives:
- Understand the legal framework of recruitment and the key steps in the selection process.
- Acquire effective techniques for evaluating candidates, particularly through the use of behavioral tools like DISC.
- Implement methods tailored to operational constraints to optimize the recruitment process.
- Identify the soft skills and competencies of candidates, particularly for demanding environments such as the airport sector.
Terms: "Theoretical Contributions, Workshop, and Skits"
Expected results:
At the end of this training, participants will be able to:
- Apply a structured recruitment process, from initial CV screening to individual interviews.
- Assess candidates based on their behavioral and technical skills.
- Make informed hiring decisions by taking into account the requirements of the airport environment.
- Adapt their recruitment methods to the operational and legal realities of their company.
Evaluation methods: Comprehension and knowledge quizzes and practical scenarios.
No prerequisites are necessary
Rates and access time: contact us
Updated on 02/01/2025